Privacy Policy

Information We Collect

Personal Information

We collect personal information that you provide to us, including:

• • Your name, address, phone number, and email address
• • Emergency contact information
• • Payment and billing information
• • Communication preferences

Pet Information

We collect information about your pet, including:

• • Pet's name, species, breed, age, and weight
• • Medical history and current health status
• • Vaccination records and previous treatments
• • Surgical procedures and outcomes
• • Medications and allergies

Website Information

When you visit our website, we may collect:

• • IP address and browser information
• • Pages visited and time spent on our site
• • Referral source and search terms used

How We Use Your Information

Medical Care

• • Providing surgical and medical services to your pet
• • Maintaining accurate medical records
• • Coordinating care with your regular veterinarian
• • Following up on your pet's recovery

Communication

• • Scheduling appointments and sending reminders
• • Providing post-operative care instructions
• • Responding to your questions and concerns
• • Sending important updates about your pet's care

Business Operations

• • Processing payments and managing billing
• • Improving our services and website
• • Complying with legal and regulatory requirements

Information Sharing

We may share your information in the following circumstances:

Veterinary Care Coordination

• • With your regular veterinarian for continuity of care
• • With veterinary specialists for consultation
• • With emergency veterinary clinics if needed

Legal Requirements

• • When required by law or legal process
• • To comply with veterinary licensing requirements
• • For public health reporting when required

Service Providers

• • With payment processors for billing
• • With IT service providers for data security
• • With laboratory services for diagnostic testing

Data Security

We implement appropriate security measures to protect your information:

• • Secure storage of physical and electronic records
• • Access controls limiting who can view your information
• • Regular security assessments and updates
• • Staff training on privacy and security procedures
• • Secure transmission of electronic communications

Your Rights

You have the right to:

• • Access your pet's medical records
• • Request corrections to inaccurate information
• • Receive a copy of your pet's medical records
• • Request information about how we use your data
• • Opt out of non-essential communications

Record Retention

We retain your pet's medical records in accordance with South Carolina veterinary regulations and professional standards. Medical records are typically maintained for a minimum of 3 years after the last date of service, or longer as required by law.

Website Cookies

Our website may use cookies to:

• • Improve your browsing experience
• • Remember your preferences
• • Analyze website traffic and usage
• • Provide relevant content and features

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: